Enhancing customer satisfaction through improved reverse logistics processes : a study of e-commerce retailers in the electronic goods sector

Raj, Rex A. Vimal2024-06-032025-01-212024-06-032024-06-03https://dspacenew8-imu.refread.com/handle/123456789/1043enReverse logisticsE-CommerceANOVAEnhancing customer satisfaction through improved reverse logistics processes : a study of e-commerce retailers in the electronic goods sectorDissertation