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Author: search.filters.author.Mitra, ToorbanHas files: No

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    In search of a linkage between personality traits and interpersonal behaviour during the covid-19 pandemic: a case study on indian marine engineers using structural equation modelling /
    (Galenos Publishing House, 2024-08-14) Mitra, Toorban
    Building and maintaining social and interpersonal relationships are crucial for mental health. However, due to the unique characteristics of jobs, building and maintaining such interpersonal relationships with colleagues as well as others may not be as similar to off-shore employees like shore- based ones. On the contrary, preference towards exhibiting interpersonal relationship behaviour is another area that needs attention in the maritime sector. Such preferences may be unique while individuals pass through uncertain situations like the coronavirus disease-2019 (COVID-19) pandemic. Against the backdrop of the COVID-19 pandemic, this study investigates the linkages between personality traits and interpersonal relationship behaviours among Indian marine engineers. Data was gathered through snowball sampling from 385 marine engineers utilising the Big Five Inventory and the Fundamental Interpersonal Relationship Orientation-Behavior™ framework after necessary adaptations of these instruments. Results show that conscientiousness is linked to expressed inclusion and wanted control. Extraversion is linked with all behaviours except wanted control, while agreeableness is associated with expressed control. Neuroticism shows linkages with wanted inclusion, expressed control, and wanted control. This study fills critical research gaps by examining the missing links between personality traits and interpersonal relationships in a high-stress environment like the maritime sector and that too during the COVID-19 pandemic. These insights emphasise the need for effective communication and teamwork in high-stress maritime environments.
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    Linking leadership integrity - depression, anxiety and stress (DAS) among sailing indian marine engineers during Covid-19 /
    (Universitat Politècnica de Catalunya, 2024-06-01) Mitra, Toorban; Pattanaik, Krushna Mohan
    Modern-day leadership demands competencies to embrace challenges and uncertainties as a part of a working career. Uncertainties bring in many unknown outcomes and a loss of direction to any team. This is much acknowledged when the unknown outcomes are affecting the team spirit and, in turn, organisational sustainability. Leadership integrity is a watershed to handle such uncertainties with positive outcomes. Like in any other business domain, uncertainties are part of the business in shipping. However, there are specific instances in the nature of COVID-19 that came with many challenges, like extended work contracts, no shore leaves, infrequent crew change, quarantine rules before sign-in, online surveys, etc. Such an uncertain and challenging work environment on board a ship (which itself is an organisation) results in anxiety, stress and depression. In this context, leadership integrity provides much-needed direction and can create a healthy work environment in any organisation. It is in this context that this paper tries to measure this hypothesis in an explorative study, particularly among active marine engineers who worked on board ships during the COVID-19 pandemic. Such knowledge facilitates the understanding of organisational behaviour during challenging times and provides a timely prescription for organisational success during uncertainties and challenging times with much significant focus on the integrity of leaders.
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    Linkage of job ranks and personality traits with augmented stress: a study on Indian marine engineers in the context of the COVID-19 pandemic /
    (Via Medica, 2023-06-30) Mitra, Toorban
    Background: Marine engineering is a profession that affects a high level of physical and psychological stress. Such a high level of stress was further aggravated during the coronavirus disease 2019 (COVID-19) pandemic. On the other hand, personality traits and perceived stress are linked with each other, while job ranks also influence stress levels among employees. However, very few clinical studies are available on this mechanism in seafarers. This study explores the hidden area through the collection of cross-sectional data. Materials and methods: Big Five personality traits instrument, along with a stress augmentation questionnaire, were administered among 280 Indian marine engineers across job ranks who have sailed prior to and during the COVID-19 pandemic. The collected data were analysed using Kruskal-Wallis test and structural equation modelling. Results and Conclusions: The analysis reveals significant differences among Indian marine engineers across their job ranks towards their perception of augmented stress levels. It also indicates that, except for extraversion, personality traits have linkages with levels of augmented stress among Indian marine engineers during the pandemic.
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    Linking Logistics Service Quality, Customer Satisfaction and Customer Loyalty: An Indian Perspective
    (MANTHAN: Journal of Commerce and Management, 2025-06-15) Mitra, Toorban
    In e-commerce, the customers and the sellers are distant and can’t interact face to face regarding their likings and dislikings about the product, delivery quality, buying experience, etc. This results in an absolute need for e-commerce companies to measure customer satisfaction and loyalty to grow and sustain performance in the competitive business world. The available pieces of literature fail to sufficiently explain the relationship between e-commerce logistics service quality, customer satisfaction and customer loyalty, especially in the Indian context. This study aims to explain the same through a Structural Equation Model encompassing different factors connected with e-commerce logistic service quality. The finding shows the significant effects of logistics service quality factors like order accuracy and order discrepancy handling on customer satisfaction. This study also indicates a significant impact of customer satisfaction on customer loyalty.